Helpdesk support with Polish

Scurta descriere a companiei

In Catalyst, lucram anual cu peste 200 dintre cei mai mari angajatori din Romania pentru pozitii de absolventi, specialisti si manageri. Pentru ca interactionam cu un numar mare de angajatori, suntem in contact constant cu cele mai multe din oportunitatile de pe piata.

Industriile pe care ne concentram sunt IT, Telecom, BPO, Bancar, FMCG pentru proiecte care implica experienta de pana la 7 ani. Pentru tinerii absolventi interesati de oportunitati, suntem implicati anual in recrutarea pentru cele mai importante programe de management trainee de pe piata.

Cerinte

Fluency in Polish is a must
Good command of English
Good technical aptitude with an ability to learn quickly

Responsabilitati

Offer client support by phone and email regarding several software applications used by the client
Document and update customer contacts in the Customer Service System.
Complete any follow-up work related to customer issue resolution.
Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
Meet productivity and quality performance expectations as established by management and interfaces.
Conduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
Support additional duties as necessary in high volume periods

Alte informatii

Access to trainings
Improve foreign language skills
Work in a highly professional multinational environment