Data & Insights Specialist

Short company description

The KPI Institute is a research institute specialized in business performance. It operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

The KPI Institute has developed the first KPI Management Framework and it operates , the result of a research program dedicated to documenting and cataloging how KPIs are used in practice. It is an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.

INTEGERPERFORM is the European arm of The KPI Institute, and it provides support at global level in research, training and advisory matters.

Requirements

Do not hesitate to apply if you:

• Hold a university degree preferably in business or other similar disciplines;
• Have excellent English skills;
• Have excellent communication skills, both in speaking and writing;
• Have experience in using social networking platforms such as Twitter, Facebook, LinkedIn;
• Are proficient with all MS Office applications;
• Have advanced knowledge of Microsoft Excel;
• Have basic knowledge of Microsoft Access;
• Have a good understanding of relational databases (SQL is a +);
• Have previous experience with Microsoft Dynamics CRM would be a plus.

Responsibilities

Database management
• Manage Microsoft Dynamics CRM database – data import, data export based on multiple criteria, massively update records;
• Ensure the integrity of Microsoft Dynamics CRM database as well as several other databases (stored in Excel format);
• Compile data from multiple sources to provide a relevant and comprehensive information;
• Constantly research ways of improving the database management processes.

CRM Solution management
• Customize the solution – create custom entities, forms, views, fields as well as relationships between existing and newly added elements;
• Ensure the security of Microsoft Dynamics CRM database by assigning different access levels to the users;
• Create and execute system workflows and business rules to optimize the processes;
• Contact Microsoft support team and work with them for solving issues.

Process support – data providing
• Extract, treat and send data to stakeholders from other departments, such as Marketing, Digital Marketing, Customer Engagement and Customer Service;
• Offer support to other departments for workflow optimization – using Microsoft Excel and Microsoft Dynamics CRM;
• Extract, treat and send data to the management to ensure high-quality, fact-based reporting;
• Treat data to generate periodical statistics regarding the company’s activity and keep them up to date, as well as one time, on-demand statistics;
• Collaborate with the Customer Engagement and Customer Service teams in order to find ways of improving Microsoft Dynamics CRM User Interface and User Experience.
• Compile data from different sources and provide customer segments for Digital Marketing campaigns.