Customer Service Specialist

Short company description

The KPI Institute is a research institute specialized in business performance. It operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

The KPI Institute has developed the first KPI Management Framework and it operates , the result of a research program dedicated to documenting and cataloging how KPIs are used in practice. It is an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.

INTEGERPERFORM is the European arm of The KPI Institute, and it provides support at global level in research, training and advisory matters.

Requirements

Do not hesitate to apply if you:

- Are passionate about talking to people and you have a hand-on approach in delivering results;
- Have experience in using social networking platforms such as Twitter, Facebook, LinkedIn;
- Have excellent communication skills, both in speaking and writing;
- Are proficient with all MS Office applications;
- Have previous experience with sales or client management and customer service preferred.
- Are detail oriented and you like to ensure everything is cross-checked and accurate;
- Able to manage multiple tasks and prioritize work;
- Have strong project management skills, being able to take ownership and responsibility for tasks to ensure they are completed to a high standard and on time;
- Able to work under pressure and deal with complaints.

Responsibilities

- Continuous follow and improvement for deliveries on different sales channels and leads;
- Full assistance to Customer Engagement Department by assuring an updated clients database permanently;
- Follow debtors and financial control of overdue situation on a daily basis;
- Follow company’s tenders by updating statuses;
- Systemize reports in order to define clients’ needs;
- Search for optimal solutions based on clients’ needs and company’s resources;
- Manage multinational customers on the basis of collected orders, invoices prepared, followed deliveries and cooperation with other departments;
- Dealing with coordination and deadlines of the customers involved orders, documents and correspondence;
- Provide accurately customer support, by assisting clients requests or internal initiatives for approach;
- Cooperate and coordinate with other departments and outside contractors to ensure excellent service delivery, targeting all possible customer’ needs;
- Continuously research on the new trends in Customer service, implement good-case practices and innovate the existing system.