Training Support Specialist

Short company description

The KPI Institute is a research institute specialized in business performance. It operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

The KPI Institute has developed the first KPI Management Framework and it operates , the result of a research program dedicated to documenting and cataloging how KPIs are used in practice. It is an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.

INTEGERPERFORM is the European arm of The KPI Institute, and it provides support at global level in research, training and advisory matters.

Requirements

We expect you to:

- Have a background in training programs development / educational programs design;
- Be passionately interested in training, especially in the preparation of the materials;
- Be willing to expand your instructional design skills and knowledge.

- Have good command with Microsoft Office package, especially Word, Excel and PPT;
- Excel in written and verbal English.

- Have strong communication skills both in writing and speaking;
- Be comfortable liaising with all the organizational capabilities and build up strong relationships;
- Be able to work independently with minimum supervision, but also as part of a project team.

But more and most importantly to:

- Be solution-oriented;
- Effectively manage a wide range of tasks;
- Zoom in & Zoom out: pay high attention to details but at the same time keep alive the
big picture;
- Have positive thinking;
- Drive continuous improvement efforts!

Responsibilities

Webinars

- Schedule webinars for The KPI Institute’s calendar development with internal and external facilitators;
- Hold preparation meetings with facilitators for webinar delivery;
- Review webinar presentations according to The KPI Institute’s webinar approach and standards;
- Provide feedback to each facilitator after webinar delivery;
- Constantly contribute to the improvement of the webinar delivery practices.

Training courses materials review

- This review refers to both situations: customized in-house training courses and new training courses (slides, workbook, course notes, etc.);
- Collaborate with Research and Educational Programs teams for the smooth task execution;

(It requires high attention to details!)

Face-to-face training courses development management

- Hold induction meeting with training course developers regarding The KPI Institute’s training courses approach and standards;
- Review and offer feedback for training courses agendas and descriptions;
- Assist training course developers in creating and reviewing course materials:
- Maintain updated all the material registers associated to training courses.

Online courses development management

- Collaborate with online course presenter and the rest of the capabilities (IT, Digital Marketing, Marketing) for the execution of the project plan;
- Configure on The KPI Institute’s eLearning platform assignments, quizzes, exams;
- Upload on The KPI Institute’s eLearning platform all the materials associated to the online courses;
- Configure and review assignments and quizzes in iSpring - eLearning authoring tool;

(No worries - We’ll give you the necessary training to work with our eLearning platform and iSpring)!

Training Community of Practice

- Complete meetings management from planning, scheduling to follow-up.

Other tasks or projects that might appear in order to support organizational performance.

Other info

Some business facts about The KPI Institute:

- 11+ years spent on researching KPI best practice;
- 117+ research reports published to date;
- 5 continents on which we deliver trainings;
- 11 global partner organizations;
- 27 countries where we delivered educational programs.

Some friendly facts about The KPI Institute:

- Flexible working hours;
- Young and enthusiastic working environment;
- A work environment that rewards innovative ideas;
- Fixed monthly rate and performance bonuses;
- Annual training budget;
- Bonus days off with seniority;
- Annual team buildings;
- Pizza day;
- Fruit days.

Application info required:
- CV;
- Cover letter.