Technical Support Specialist with German(Hybrid)

Short company description

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Requirements

You love to help customers and dig into software related details.
You have 2 - 3 years of experience handling automation products – electromechanical, automation technical or similar.
Customer Service experience
English written data sheets and electrical circuit diagrams you understand very well.
You are a “teacher” in the way you communicate to other people
Fluent in English and German
Preferred Qualifications:

Experience with HVAC building control application or automation systems such as PLCs, HMIs
An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices.
Fluency with different operating systems especially Microsoft Windows.
Experience with industrial hardware, industry standard protocols (BACnet, Modbus, RS485, RS232)
An understanding of basic networking concepts, and practical issues in network configuration
Previous experience with relational databases (ie. SQL)
Experience with Control systems (ie. Niagara Framework, SCADA systems)
Excellent attention to detail.

Responsibilities

Be our software expert in Connected products & Software – for commercial buildings.
Typically products to support:

BACnet controllers for heating, cooling and air condition applications

Room controls for temperature, lightning and comfort applications

BMS supervisor software and web technology solutions

Integration of Commercial Building Bus-based system

Handle quite complex technical issues from our system integrator partner network
Diagnose root cause problems and provide solutions back to our partners
Interface with all internal departments to facilitate and ensure customer issues are properly addressed
Manage customer calls and raised tickets in our Salesforce tool

Benefits

• Special events bonus (ex: Easter, Christmas)
• Medical insurance
• Trainings
• Parties / company events
• Laptop
• Meal vouchers