Junior HR Generalist

Short company description

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam.

We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

Requirements

· University degree preferably with focus on Human Resources or similar
· Min. 1 year of work experience in HR is mandatory, preferably in high paced and creative
companies
· A genuine desire to help and support others
· Flexible and comfortable in a changing environment
· Previous BPO / contact center experience is an advantage
· SAP HR experience is an advantage
· Business fluent in English mandatory

Responsibilities

Main Responsibilities
· Managing administration of on-boarding / off-boarding processes
· Preparation and update of employment contracts and employee requests
· Ensuring HR data accuracy and up to date maintenance
· Coverage on daily HR ad-hoc tasks
· Support the HR Coordinator in priorities delivery and HR best practices
· Working together in projects with focus on HR process optimizations and new tools
implementation
· Collaborating and communicating across functions and other offices on an international basis
· Supporting employees in smooth relocation phases
· Work closely with your manager and contribute to HR projects, provide ideas and suggestions

Benefits

• Medical subscription
• Transport cost reimbursement
• Flexible work schedule
• Laptop
• Meal vouchers