Content Moderator with English or Romanian

Short company description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

With more than 4,000 employees in our Bucharest, Cluj-Napoca and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance and Trust and Safety.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Requirements

Important: This job may require working a 24/7 schedule including weekends with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech



Qualifications:

Minimum qualifications

Proficient level of Romanian
Proficient level of English Min C1
• Previous experience in content moderation would be an asset.

• High School Degree

Responsibilities

· Understand and remain up to date with content policies and guidelines shared by the client.

· Analyze online videos, social media, web page and advertising content for compliance.

· Examine the content which could be in text, image, audio, video, or another format daily.

· Identify content that is not in compliance with requirements and flag for action.

· Give feedback for policies/tools/processes improvements.

· Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to

· Train other team members regarding the daily tasks whenever urgent and requested by the manager.

· Perform tasks requested by the manager to ensure KPI’s and all performance metrics are met.

· Uphold positive working environment in all internal/external interactions.

·Willingness to learn and work on a dynamic project.

Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech