Cisco UC Engineer (Freelance)

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Contract Period: January 2025 – December 2025
Start Date: ASAP (as soon as possible)
Location: No restrictions (remote work possible, with one two-week onboarding trip to Germany)

Languages:
- German: B2+ level (spoken and written)
- English: C1 level (for collaboration with international teams)

Technical Skills:
- Strong expertise in Cisco Unified Communication Manager systems (CUCM, CUP, Unity, Andtek, etc.)
- Familiarity with Cisco Jabber and Genesys Contact Center
- Experience with Cisco UCS hypervisors for virtualization
- SOAP AXL interface knowledge
- Basic understanding of LDAP and network technology
- Troubleshooting experience for telephony infrastructures and connected management systems

Certifications:
- CCNA Collaboration
- CCNP Collaboration

Personal Skills:
- Excellent communication and teamwork abilities
- Customer- and results-oriented mindset
- Openness to tackling diverse challenges

Responsabilitati

- Daily system management in the Cisco Voice environment (CUCM, CUP, Unity, Andtek, etc.)
- Troubleshooting and resolving technical issues in telephony infrastructure
- Analyzing and solving cross-system errors
- Participating in ITIL-based processes (incident, change, and problem management)
- Managing and updating technical documentation, including operating manuals
- Conducting updates, patches, and version changes for central and decentralized components
- Supporting the customer’s team with workshops and training sessions for system operations and end-users
- Ensuring smooth collaboration with international teams and external partners

Alte informatii

- Freelance contract with up to 1600 hours per year, divided into quarterly assignments
- No travel required, except for a two-week onboarding session in Germany
- Applicants must specify their hourly rate (excluding VAT) in their proposal, which will be forwarded to the client

How to Apply:
Send your updated CV and financial proposal. Please include the following:
- Your hourly rate (excluding VAT)
- Your availability to start
- Relevant certifications and experience

Take this opportunity to join a challenging and exciting project in the Cisco Voice technology field!

Application Deadline: ASAP.