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L2 Support Engineer

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Employer: Wipro Digital Operations and Platforms
Domain:
  • IT Hardware
  • IT Software
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 04.10.2018
    Remote work: On-site

    Short company description

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Requirements

    - 3 years of experience in Desktop Remote support
    - Knowledge and experience on windows XP/7/8 OS
    - Experience in software distribution and troubleshooting failed deployments.
    - Experience in mobile device management
    - Experience in managing thin clients and troubleshooting related issues

    Responsibilities


    - Manage Desktop (software and connectivity) incidents through to resolution.
    - Provide standard and approved software (operating systems and standard office applications) support and the remote management of Desktop Devices using appropriate tools).
    - Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates.
    - Experience in email support, MS office and desktop applications
    - Should have exposure on EUC tools like AD and other remote support tools
    - Troubleshooting experience for desktop L2 related issues
    - Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user-training requirement - and automation.
    - Ensure that each Desktop Device is installed with the appropriate Desktop image.
    - Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

    Benefits:

    - Opportunity to work in a young and dynamic environment;
    - Attractive benefits package;
    - Lunch tickets
    - Fitness deduction
    - Opportunity to develop and learn constantly
    - Access to internal training (job related and soft skills training).

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