Fleet Back Office Agent with German Skills

Short company description

For more than 125 years, Goodyear has developed the technologies and solutions to give people the confidence to go further and faster. It’s Goodyear’s spirit of innovation that keeps vehicles on roads of every surface, around racetracks, in the air and even on the moon.

Goodyear is committed to attracting, developing and retaining associates through integrated processes and programs designed to create an inclusive culture.

Requirements

Ideal candidate
Education: Bachelor degree
Experience: 1 year working experience in a support function (help desk, customer service).

Knowledge & Skills:

Excellent verbal and written communication skills in English.
Medium/Advanced level of German.
Ability to follow procedures and sequential processes;
Critical thinking skills to analyze/ review orders and drive process efficiencies
Team player and strong interpersonal skills
Proven ability to work on own initiative
Diligent – ensure deadlines are met and priorities are balanced accordingly

Responsibilities

GBS Fleet Back Office Agent is responsible for the administration of the fleet contracts, support of fleet service providers and fleet customers.
Full ownership of upload and maintenance of master data for FOS fleets (customers, vendors, contracts, vehicles, FL and unmounted tires)
Work closely together with the front Office Agents and the truck team to deliver services on the highest level.
Process in priority billing, make sure all invoice queries and claims are handled.
Principle Duties and Responsibilities:
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS front-end and back-end settings