Quality Engineer Customer Liaison

Short company description

Sage Automotive Interiors is a leading global supplier of specialty-designed, high-performance technical textiles for the automotive industry. The company’s core business is the development and production of automotive interior surfaces such as seating, door panels and automobile headliners that are used in more than five million cars, trucks, SUVs and minivans. With offices and manufacturing facilities in the ., Europe, Japan, China, Brazil, and Korea, Sage has a vision to be the market leader in design, engineering and technical capability supported by world- class manufacturing. Our core strengths include consumer research, sustainability and innovative problem solving for the OEM. In Romania, Sage has one production plant in Timisoara, recently acquired. 

Requirements

• At least 2 years quality experience;
• Experience in automotive industry, represents an advantage;
• Customer experience, represents an advantage;
• University Degree;
• English - advanced level;
• Driving license;
• Available for business trips.

Responsibilities

• Ensure that customer and internally identified quality issues are resolved using the Adient problem solving methods (8D Report, Problem Solving Document, etc.);
• Analyze defects until the point of identification of nonconformities cause, prepare necessary corrective / preventive actions together with the other departments, follow up, verify and release corrective actions;
• Assure that all Quality activities are performed according to IATF 16949 and internal quality management system standards and specific customer requirements;
• Monitorize and participate to the continuous improvement of efficiency of the process;
• Taking part at the client audit when necessary;
• Evaluate results of customer product audits and provide feedback to the organization;
• Support customer regarding corrective and preventive actions;
• Analyze parts returned through warranty system together with the responsible engineer;
• Initiate customer responses and action plans;
• Check the conformities with clients standard with the help of internal audits for process and product.