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Technical Support Engineer (Level 2) with German

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Employer: Valoris Center
Domain:
  • IT Hardware
  • IT Software
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 15.04.2019
    Remote work: On-site

    Short company description

    La Valoris Center apreciem performanța, proactivitatea, abilitățile de leadership, dorinta de progres si mai presus de toate pretuim oamenii.

    Angajatii nostri reprezintă cel mai bun atu al companiei.

    Requirements

    Technical Requirements

    Minimum 1-2 years of professional experience in technical support field, and interest in 3 or 4 of the following areas:

    • Windows Desktop 7/8 or 10 Advanced Administration; MacOS experience is a plus;
    • Windows Server 2008/2012 Advanced Administration; Windows Services: AD, DNS, DHCP, Remote Services;
    • Linux or Unix Advanced Administration - installation, maintenance, upgrade, Backup, NFS, Networking;
    • Virtualization Infrastructure Advanced Administration: VMware ESXi, Citrix Xen Server, Microsoft Hyper-V;
    • Advanced Basic knowledge of TCP/IP Networking concepts and hands-on experience;
    • Antimalware products administration is a plus.


    Other Requirements

    • Advanced German, verbal and written communication skills;
    • Degree in Computer Science, Engineering or equivalent, Faculty of Cybernetics, etc.;
    • Result-oriented and good diagnostic skills;
    • Efficient time management and team player;
    • Quick learner, dynamic, energetic and customer-oriented.

    Responsibilities

    • Ensure L2 Level of Support via email, phone and remote assistance for company's Enterprise customers in the agreed terms and conditions;
    • Meet the SLA requirements and the internal procedural workflow;
    • Perform virtual environment analysis and information gathering on client infrastructure for deploying company's Enterprise solutions and deliver these details in the Statements of Work;
    • Independently manage and carry out assigned accounts concerning deployment / implementation of company's Enterprise Solutions;
    • Provide expertise on applications once they are moved from testing to production;
    • Initiate, manage and document enterprise deployment reports;
    • Build and maintain a consolidated relationship with company's customers;
    • Propose improvements related to procedures, workflows etc.;
    • Timely and accurate reporting on status for assigned tasks.

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