Senior Support Engineer with French

Short company description

La Valoris Center apreciem performanța, proactivitatea, abilitățile de leadership, dorinta de progres si mai presus de toate pretuim oamenii.

Angajatii nostri reprezintă cel mai bun atu al companiei.

Requirements

Requirements:

- Experience with MS Office Suites and Microsoft Windows operating systems
- Experience with macOS, Android and iOS is also preferred, but not required
- Experience with networks and router
- Experience with new technology (IoT)
- Knowledge of PC hardware and peripherals
- Knowledge of malware removal tools / antivirus programs
- Experience in advanced PC setup, network, repair--including setup, software/hardware installation, data backup, diagnosis and troubleshooting
- Experience with customer contact and strong customer service skills
- Strong interpersonal skills and the ability to work well under pressure.
- Strong written and verbal communication skills, ability to multi-task,) and ability to communicate and express technical issues in technical terminology.

Responsibilities

Responsabilities:

- Identify, diagnose, and correct problems in a timely manner with minimal supervision.
- Identify, respond to, and resolve end user and computer problems in a Windows, macOS or Linux environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds.
- Acquire complete information in order to escalate complex issues to the upper tiers;
- Install, maintain, analyze, troubleshoot, and repair operating systems and computer peripherals. These include, but are not limited to, problems with desktops, notebooks, printers and mobile devices.
- Handle Helpdesk tickets and work flow, providing timely updates to both clients and tickets on a routine basis.
- Determine users’ technical needs and provide them with appropriate solutions.