Collections Analyst with English

Short company description

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

Requirements

Job essential skills
› Fluency in English (German/Spanish/Nordics is a plus)
› Foundational understanding of collection and financial concepts
› Customer skills and focus & Proven problem-solving skills
› Drive & a creative power to meet continuous challenges of the role
› Proven analytical skills coupled with willingness to continuously learn
› Solid computer literacy, curious to work with various technical tools to gain efficiencies
› Typically, 1 year of experience, preferably in collections / completed university degree with some experience in collection considered an advantage

Responsibilities

Job brief

As a Collections Analyst you will be handling a portfolio of customers based in EMEA. The main mission is to contact and assist customers until payments are received in HP’s bank accounts in a timely manner. In the process, you will be assisted by a system that organizes your daily actions, either emails or calls, and by internal stakeholders, who are to be involved on a case to case basis (Order Management, Credit Analysts, Accounts Receivable, Sales, Account Managers etc.), to help building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, finding solutions to improve HP.

Professional development & Work environment

› Trainings, workshops and access to more than 10,000 wisdom nuggets via our learning platform and programs on all key professional and leadership skills
› New disruptive technology introductions sessions
› It’s a friendly atmosphere with supportive leaders to bring your creativity to max
› Work-life balance support including flex-time arrangements and work from home opportunities
› Corporate Social Responsibility initiatives to help you make an impact to communities at large

Your additional benefits package:

› Medical services subscription
› 24 paid holidays
› Lunch tickets
› Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs, Kindergarten)
› Wellness program, Multisport card and free coffee, tea and fruits
› Vendors discount program (Restaurants, cinema, clothing, and other)