Client Service Consultant with Dutch – HR Solutions

  KEY DUTIES/TASKS:

•  Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
•  Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
•  Ensure that the implemented functionality is thoroughly tested and delivered on time
•  Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
•  Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements
•  Function as a liaison between the Principal Consultant and the team through which client requirements flow
•  Analyze the effort involved in developing/implementing these solutions and provide estimates
•  Work with the build team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
•  Develop and maintain excellent relationships based on trust and credibility with all our customers
•  Help in continuously improving the support service to maintain a high level of customer satisfaction.
•  Work with implementation and product development teams around the globe to identify and report defects
•  Maintain and contribute to the Knowledge Base library
•  Work closely with the team and support in training and assessing new recruits
•  Adhere to ADP standards, policies and methodologies in all areas of business
•  Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
•  Giving advice to clients to optimize their use of the product
•  Adjust set up of the product when requested
•  Ability to influence and guide clients to ADP best practice and standard solution adoption

•  Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
•  Multilingual Capability (English + Dutch)
•  Proven experience in supporting international customers
•  Experience in managing small teams and delivering small and mid-size projects
•  Experience working with HR Information Systems / CRM Systems will be a massive advantage
•  Ability to work in a challenging and demanding environment, alongside other energetic professionals
•  Experience working in SQL will be an added advantage
•  Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits
•  Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
•  Knowledge of HR legislation would be an advantage
•  Excellent communication in oral, written and listening skills
•  Should be fluent in English & Dutch – Written and Oral
•  Awareness of the positioning of the product in the market place
•  High standard of personal, product and technical presentation
•  Demonstrate organizational skills in client visits, product implementation and administration
•  Excellent logical and problem solving skills
•  Ability to work both independently and as a team player with a positive attitude
•  Quick adaptability with an openness to learn and develop
•  Solid customer focus, with the aim of building lasting relationships