Hertz Reservations Support Agent (French & English)

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TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Cerinte

What we expect:

-fluency in French and English, with appropriate market language knowledge (minimum B2 level)
-availability for a full-time position, in shifts covering 9:00 - 00:00, Monday - Sunday
-technical skills: familiar with working on Internet and excellent keyboard skills, working knowledge of Microsoft Office programs
-customer service orientation, adhering to established guidelines and procedures
-excellent communication skills in written & spoken
-excellent problem solving skills and ability to prioritise
-ability to work in a fast-paced environment
-good team player skills, with ability to build and maintain strong relationships
-sales skills or orientation
-nice to have: previous experience in customer service or sales environment

Responsabilitati

Key responsibilities:

-receive incoming calls and e-mails from the market, whilst converting the maximum number of these calls and enquiries into sales
-promote products and services where appropriate to ensure that more and more customers are aware of and involved in the company' loyalty programmes
-track all reservations on-request and provide the customer with a timely and efficient response
-dealing with customer complaints in a professional manner to reinforce a positive image of the company
-achieve performance targets (sales, call-handling and quality)
-communicate all relevant customer feedback to facilitate on-going improvements in our service and prices and the continuous improvement of the Contact Centre
-work as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
-assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales

Alte informatii

Join our new Reservations team for our client, Hertz, one of the largest rent a car companies in the world!

The primary mission of the Reservations Support Agent is to handle all incoming customer calls / e-mails in line with company's quality standards, procedures and guidelines, working with and through others, building and maintaining relationships, in order to sell and promote reservations and client products.

Competencies to be used in this role:

-Relationship Management & Team Working
-Effective Communication
-Business & Customer Orientation
-Analysis & Decision Making
-Organisation & Resource Management
-Drive & initiative
-Professionalism & resilience
-Adaptable and flexible

We offer:

- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Monthly meal tickets
- Transportation vouchers for late shifts
- Internal French language classes for our employees
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more