Exchange Support Engineer - German

Short company description

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

Find out more about Jobs at Microsoft Romania and apply.

Requirements

TECHNICAL REQUIREMENTS
Design, administration and/or support experience with Microsoft Exchange (2000 / 2003 / 2007 / 2010)
Knowledge of Microsoft Exchange concepts like Mailbox and Public Folder Databases, Mail Routing and messaging protocols, Clustering and Redundancy, performance tuning and hardware design
Background of working with Windows Server 2003 or 2008, including IIS6 or IIS7
Knowledge of Active Directory and TCP/IP Networking
Familiar with Exchange Anti-Spam, Anti-Virus, Backup solutions
Familiar with troubleshooting tools like ExBPA, Perfmon, Network tracing
Knowledge of other messaging systems e.g. Lotus Notes, PostFix, QMail, etc

OTHER REQUIREMENTS:
Strong working knowledge of English and German (verbal and written) is a must
Communication skills in international environment
Willingness to improve technical skills and language skills
Customer-oriented attitude.
Passion for technology

Responsibilities

The Global Technical Support Centre (GTSC) located in Timisoara, provides high technical service and 3rd and 4th level support for Microsoft�s European Enterprise and Development customers. The center is part of Microsoft Global Support Operations and is an extension of the Bucharest Site, staffed by highly skilled technical specialists in enterprise Platforms, Business and Developer Applications.

Start Date: ASAP
Location: Timisoara/Bucharest
Contract: Outsourced Employment Contract

JOB PROFILE
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;

Other info

JOB HIGHLIGHTS:
In-depth training
Exposure to Microsoft technologies
Access to emerging products and technologies
Medical program
Lunch vouchers
Mobile phone and laptop
Competitive salary package


Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you�re free to express yourself your way!

Microsoft is an equal opportunity employer with a strong commitment to diversity and inclusion. We provide an inclusive candidate experience throughout our recruitment process and welcome all application.
Please note that your resume will be entered in our data base and may be used in further recruitment events.
Only suitable candidates will be contacted.