After Sales Quality Analyst Trainee Nespresso

Are you looking for a way to start your career? Look no further!

Nestlé’s premium business, Nespresso, is searching for an analytical, technical savvy and curious individual to join their amazing and professional team, for a period of 1 year!

You may be perfect for the role if you are:

• A master’s student or fresh graduate
• Curious to learn more about the business and After Sales processes
• Analytical and outside of the box thinker
• An excellent communicator, speak advanced English and have impeccable Romanian grammar, both oral and in written communication
• Efficient working under pressure and solving problems
• An advanced Excel user
• Candidates with previous internship or volunteering experience will have an advantage.

A day in the life of an After Sales Trainee:

• Be the bridge between Nespresso, Service Centers and transporters, keeping a continuous communication with them
• Monitor After Sales Services KPIs (Key Performance Indicators) - Machine Complaints, Service Quality, Lead Time etc. 
• Create and consolidate reports based on After Sales Services KPIs
• Analyze reports and identify areas in need of improvement in process, tools, services etc.
• Provide counselling and commercial solutions for the Service Centers, making sure the proposed changes are implemented.

Join us and you will:

• Start every morning with your favorite Nespresso blend
• Receive a monthly income of 1900 lei net (this includes the salary and meal tickets)
• Have access to thousands of books from the Bookster library
• Have a medical subscription with Medicover and a Group Personal Accident & Sickness Insurance Program with Generali
• Have a 1 year work contract, with the possibility of extension.