Reporting Analyst - Bucuresti / Sibiu / Galati

Scurta descriere a companiei

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

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Cerinte

• Good mathematical, analytical, communication, and organization skills;
• Good written and verbal English communication skills;
• Ability to work a flexible schedule, including weekends and night shifts;
• Good level of experience with MS Excel, MS Word, MS PowerPoint;
• High attention to details;
• Ability to present detailed information effectively to groups and individuals;
• Well organized and work experience as part of a team;
• Ability to work in a multi-tasked environment

Responsabilitati

• Administration of WFM software and ACD reporting (training included);
• Track, analyze and report center and agent performance;
• Analyze and report historical data and trends and develop forecast models;
• Generate long-term and short-term forecasts;
• Manage employee information changes;
• Manage scheduling process;
• Manage proactive approval and denial of discretionary activities; such as vacations, trainings, meetings, etc;
• Administration of intraday schedule changes;
• Perform other duties and assignments as directed

Alte informatii

BENEFITS:

Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial
• The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS.
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

Other Benefits:
• Private medical insurance
• Undetermined contract
• You will be part of a very dynamic industry
• You will excel in your communication and negotiation skills