Account Manager with English (Gaming team)

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TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Cerinte

Ideal profile:

- Excellent verbal and written communication skills in English
- Background in Call Center Project Management Solutions
- Minimum 1 year proven experience in a Contact Center Arena as Project Manager/ Team Manager
- Experience in Gaming support projects would be considered a plus
- Passion for video games would be considered a plus
- Experience in managing teams; oriented to results and customer satisfaction
- Ability to effectively manage multiple priorities
- Ability to work both independently and as a team member in an environment with frequent high volumes of work
- Positive and professional attitude
- Customer-focused attitude
- Desire to perform in-depth research paying attention to detail
- Proactive attitude, results oriented
- Dynamic, flexible, positive thinking
- Good negotiation skills and ability to work directly with international clients
- Good performance under pressure
- Proficient with Microsoft Office
- Available for day shift schedule

Responsabilitati

Responsibilities:

The Account Manager will work in the Operations Department managing complex multilingual projects and will:

- Define the parameters of the project in collaboration with partners, customers
- Monitor permanently the achievements of the project indicators and he/she is responsible to liaise with other departments to accomplish their
- Establish the recruitment needs for achieving the project performance indicators set
- Come into direct contact with representatives of the projects from the customer part and establish with them the ways of action to achieve performance indicators
- Control the work processes of the projects that he/she coordinates, establishing active measures to improve training activities and proposing plans and training where necessary consider
- Offer suggestions for improving the activity and offers innovative ideas to the team members that coordinates
- Propose changes in the operational projects and offer feedback to the clients based on the results after the test period
- Send regular reports to clients
- Follow the evolution of the supervisors and agents and take all necessary measures to improve it when necessary
- Allocate resources and responsibilities within team to deliver business results
- Be involved and responsible for the selection, training, professional development and assessment of the subordinates

We offer:

- Stable job - permanent labor contracts
- Monthly meal tickets
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more