Trainee Suport Tehnic IT (Helpdesk)

Short company description

Tenneco Inc. is a global manufacturing company, is pioneering global ideas for cleaner air, and smoother, quieter and safer transportation. We're one of the world’s leading designers, manufacturers and distributors of Performance Solutions, DRiV, Powertrain and Clean Air products and technology solutions for diversified markets, including light vehicle, commercial truck, off-highway equipment and the aftermarket.

Tenneco is present in Romania with the Global Shared Services Center in Bucharest and also with the Braking products plant in Ploiesti, Prahova.

Requirements

What are we looking for?
-Excellent written and verbal communication skills in English;
-Basic knowledge in the chosen field;
-Ability and initiative to solve problems and suggest solutions;
-Willingness to learn and to adapt to new situations;
-Capability to be proactive and goal-oriented.
-Microsoft Windows (instalare, configurare, depanare);
- Microsoft Office (instalare, configurare generala, configurare email Outlook);
- Minime cunostinte despre Active Directory (Group Policy, DNS, startup-scripts, Groups Management);
- Capacitatea de a diferentia probleme cauzate de software, hardware, reteaua de comunicatii;
- Cunostinte medii despre retea si aplicatii standard de diagnostic (ping, tracert, telnet, netstat, proxy etc) si cablare structurata (capacitatea de a conecta echipamente la retea direct sau prin intermediul switch-urilor);
- Cunostinte despre arhitectura calculatoarelor si a perifericelor si capacitatea de a cauta si instala drivere si firmware necesar acestora;

Responsibilities

-Instaleaza si configureaza calculatoare conform standardelor bancii;
- Ofera suport tehnic primar pentru echipamente IT periferice (scannere, imprimante, telefoane fixe etc);
- Depaneaza defectiuni software si hardware inclusiv prin inlocuirea componentelor defecte;
- Utilizeaza aplicatii de administrare a infrastructurii si conectare remote pentru a interveni de la distanta;
- Rezolva probleme asignate prin aplicatiile interne de Helpdesk;
- Rezolva incidentele repartizate/semnalate de clienti conform ariei de responsabilitate;
- Colaboreaza cu colegii de munca pentru rezolvarea problemelor clientilor (legate de PC-ul acestora) daca se solicita acest lucru de catre superiorul ierarhic;
- Realizeaza rapoarte de activitate, conform normelor si procedurilor;