Support Engineer - VoIP Specialist

Short company description

ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Requirements

Experience:
 3-5 years in Telecom, IT services and Technical Support
 Fluent in English. German or French command is considered an advantage
 Fair experience with Unifys Voice Platforms
 Studies in Computer Science, Telecommunications or IT University is an advantage
 Advanced computer and IP technology knowledge is an advantage
 Analytical mind with a strong attention to detail and accuracy
 Good communication skills
 Dinstinctive customer orientation
 Ability of working in a large team
 Initiative, flexibility and ability to work under pressure
 Reliable, systematic, efficient working method
 Availability to work in 24x7 shifts (mandatory)

Responsibilities

Control of the internal and external service processes in case of failure
Identification of appropriate problem-resolution procedures using specific customers information
Single Point of Contact and Case Owner during execution and monitoring of customers Service Level Agreements
Technical support and hotline for the assigned products
Product-related technical support, application assistance and consulting
On-site support for commissioning and troubleshooting, if necessary
Coordination in project handling for customer-specific solutions
Product qualification in terms of benchmarks, system tests and acceptance tests

Other info

We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:
Training and certifications: On-going In-depth training with current and emerging products and technologies;
Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
Extra vacation days;
Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.