Spanish - speaking Service Desk Support Technician

Short company description

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Requirements

- Student or University Graduate (Technical University Degree is an advantage);
- 0-2 years of related work experience, or an equivalent combination of education and experience;
- Preferably experience in the provision of remote IT support;
- Good knowledge of Microsoft Operating Systems local and remote administration;
- Good knowledge of the Microsoft Office family applications (especially Outlook);
- Fluency in Spanish and English is a must;
- Very good communication skills;
- Customer service skills;
- Flexibility and should be able to work shift patterns;
- Microsoft Certifications are highly desirable.

Responsibilities

- Provides technical guidance in activities associated with the identification, prioritization and resolution of reported problems by telephone, e-mail and chat;
- Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Perot Systems environment;
- May prepare help desk incident reports and assist in hardware and software evaluation;
- Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Other info

Why work with us?
-Life at Dell means collaborating with dedicated professionals with a passion for technology.
-When we see something that could be improved, we get to work inventing the solution.
-Our people demonstrate our winning culture through positive and meaningful relationships.
-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.