Junior NOC

Short company description

Sipstatus Communications is a leading telecommunications company based in Romania. Bringing together experienced professionals and the young talent, Sipstatus managed in just several years to become one of the high-level companies in the market. Since 2013 we quickly expanded and currently, we run operations all over the world, servicing hundreds of retail customer companies. Our target is to become one of the major providers of VoIP integration services for retail companies across Europe. Our goal is to be a valued partner, always delivering and maximizing every opportunity.

Requirements

- Student/graduate with no or little experience in telecommunications field
- Advanced knowledge of English is a must (speaking and writing)
- Available to work in shifts
- Previous experience with MS Office (Excel, Outlook, Word, PowerPoint) is a plus
- Communication skills both written and verbal
- Analytical mindset
- Professionalism is required in all communication with internal and external clients (phone calls, emails)
- Open-mindedness and initiative are required in day to day tasks
- Self-taught and fast learner
- Strong team spirit and involvement

Responsibilities

- Monitor traffic in real time to ensure optimal performance for each route
- Tests potential providers to improve route statistics
- Monitors the technical parameters of voice calls and ensures that they operate in optimal conditions
- Provide an excellent level of service and communication while interacting with the Company's vendors and customers.
- Analysis of support requests sent by our customers by phone or email assigned to NOC Team
- Timely updates for every Network Security support request assigned to your group
- Accurate ticket documentation of the network support requests and troubleshooting steps taken
- Ticket follow-up and escalation in accordance with priority
- Working in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest quality standard
- Serve as primary initial responder within the Network Operations Center in identifying troubleshooting and resolving network problems.

Other info

What we offer:
- Positive and professional environment - we care about our employees, invest in their development, encourage fun and team building initiatives
- Multilingual exposure - we serve international clients daily join us and improve your spoken and written language skills with native speakers
- Rewards / Benefits according to your performance and involvement
- Promotion opportunities
- Private health insurance

Benefits

• Performance bonus
• Medical subscription
• Trainings
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Meal vouchers