IT Service Desk Technician

Short company description

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

Requirements

Some responsibilities include:

• Responsible for answering the calls and processing the emails from users
• Restoring the "normal service operation" as quickly as possible in the case of disruption
• Take steps to improve user awareness about ongoing IT issues and to promote appropriate use of IT services, components, and resources
• Represents the single point of contact (SPOC) for authorized users
• Responsible for all SLAs in Service Desk
• Participation in all project-planned appointments
• Redirect application incidents that require further Level 2 and Level 3 support to client or other applicable 3rd party provider
• Maintain and update 1st level support instructions for the applications
• Follow internal procedures and processes

Responsibilities

Requirements:

• Bachelor's Degree
• Previous experience in application support
• Technical background (studies in Computer Science – nice to have)
• Strong interpersonal and communication skills (to be able to communicate in such a manner that is understandable to the end customer)
• Very good teamwork skills
• Logical thinker and good problem-solving skills
• English: Fluent
• German: Fluent

Other info

• Motivating salary
• Stimulating working environment
• Medical insurance
• Annual team building
• Opportunities to learn and grow your skills
• WorldClass membership discount