Technical Support Professional

Short company description

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

Requirements

Responsibilities:
- take over and resolve incidents and service requests within the agreed SLA's
- perform maintenance/installations/updates on virtual machines as well as physical clients via remote connection
- investigate reoccurring issues via problem tickets
- escalate outstanding technical issues to higher level support

Responsibilities

Requirements
• Bachelor's Degree
• Previous experience in networking support or application support (1st and 2nd level analysis)
• Good Troubleshooting skills and experience in customer-support
• Technical background
• ITIL awareness
• English: Medium
• German: Fluent

Nice to have:
• Linux, Windows, AIX/UNIX
• Oracle/SQL - be able to create, run and analyze queries
• Shell Scripting