Technical Customer Support - DANISH/POLISH

Short company description

Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate

Requirements

Skills You’ll Need
Need to be a native or near-native speaker in Dutch and English
Must love music and gadgets!
Interested in home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
Customer service oriented with excellent communication skills.
Inquisitive, bright & creative trouble-shooter.
True team player.
Driven to go the extra mile to solve an issue.
You are a candidate who is a decisive, action-oriented individual who takes ownership of open issues and who can work independently and as part of team.
Ability to troubleshoot problems, research and find answers to consumer questions.
Ability to work under pressure.

Responsibilities

What You’ll Do

Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
Identify, analyze and solve software and hardware issues.
Work with music services and all operating systems (Mac, Android, Windows and iOS).
Handling Pre-sales and Sales opportunities through both voice and e-mail contact and placing orders
Handling General product information contacts through both voice and e-mail
Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction through both voice and e-mail contact.
Pro-actively take ownership of open issues and interface successfully with the engineering team
Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure.
Follow-up with the customer until the issue is resolved.
Demonstrating an ability to troubleshoot, analyze and identify solutions using existing guidelines and tools.
Always looking to expand your knowledge.
Ensure compliance with company regulations with regards to Data Protection and Information Security

Other info

Our Offer
Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Health & Nutrition: Health and wellness services @ the office
Various discounts for gym classes & other recreational activities
Free development training, for both personal and professional purpose, via our E-Learning platform
Multicultural and enthusiastic work environment
Access to the company’s cultural events including well-known festivals in Romania
Lunch vouchers