Collections Analyst – Intern with English & French/Spanish

The HP Way is led by our shared values. We solve tough challenges by bringing out the best in each other, working in ways that are good for us and for the world.
… And we have fun doing it!

Heroes Academy@HP is an amazing learning experience, designed to create life-long opportunities that shape your future just the way you want it. Start here, grow here!
We’ve planned a 6-month (June 2021 – December 2021) fulfilling learning path that will grant you access to business know-how, relationship management and all sorts of engaging activities that make up the HP Way.
Each month is designed to provide a unique learning experience during which you will become familiarized with the activities, culture and organization.

The Heroes Academy @HP Internship Program means:

• Paid Internship (part time 6h/day)
• Engaging Onboarding adventure
• Exciting learning and development path
• Buddy program experience
• Great networking opportunities
• Stimulating global culture

What will your role be? As a Collection Analyst you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow. What will your day consist of?

• You will be that amazing colleague that will go the extra mile to create a fabulous customer experience by:
• leading communication with a key customer portfolio developing trusted relationship
• using high-tech tool to help prioritize key contacts with your customer portfolio and urgent actions
• listening carefully to the customer challenges and identify solutions on how to drive payment behaviour
• facilitating challenging solutions by involving other HP teams in working with the customer
• advising the Credit Analysts, Sales, Account Management teams on collection risks
• leading and/or participate in business enhancement projects across geographies

Your Profile:

• Enrolled in University or graduating after January 2021
• Independent with a positive attitude, strong willingness to discover and learn
• Strong written and verbal communication skills,
• Fluency in English and French/Spanish
• Excellent customer skills, with a focus on trust and readiness to take action
• Computer literacy, curious to work with various technical tools to gain efficiencies

And moreover, keeping things fun!

Your additional benefits package:

• Flexible working schedule
• Wellness programs, Medical services for you and family, Dental Plan, Fitness Programs, Kindergarten, Transportation, Vacation Vouchers
• Vendors discount program (restaurants, cinema, clothing, and other)