Internship - Capacity Management – Technical Support

Short company description

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

Requirements

Ability to work with cross-functional teams;
Excellent negotiation and communication skills;
Upper-intermediate or advanced level of English;
Experience in working with JIRA and MSOffice (Excel, PowerPoint, Outlook, etc.);
Be able to quickly and clearly understand the business strategy to ensure the decisions are aligned accordingly;
Time management skills & workflow management skills;
Nice to have: project management skills;
Nice to have: ITIL knowledge.

Responsibilities

We are looking for a new Intern, with a real passion for technology and problem solving, and with the gift of bringing order to chaos, to join our Incidents & Capacity Management Team, part of the IT Governance department in Bucharest!
Capacity management’s main activity is to develop and maintain analytical tools that will help us identify, predict and avoid capacity issues, especially for the parts of our business which can affect our clients.
Capacity management is built as a proactive process in which data is being gathered, analyzed and reacted upon with appropriate and innovative solutions.

Responsibilities:
Monitor and analyze data gathered for Capacity plans;
Help building and maintaining necessary tools for an efficient Capacity monitoring;
Follow-up on Capacity plans and their implementation;
Submit any encountered issue/ request to the appropriate team (the team with the capacity to solve it);
Follow up on each request to make sure it is solved correctly and in a timely manner;
After the request is reported as solved, check the results to ensure they are appropriate for our needs.

Other info

Perks & Benefits:
 Headquarters in the heart of the city, at Unirii Square
 Flexible schedule
 Private Medical Subscription
 Daily Catered Lunch
 Our own in-house gym, health & well-being programs
 Bookster subscription & Books corner (online and offline)
 Fun corner: pool, ping pong table, PS4, lots of board games
 Internal & external training
 Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
 Extra vacation days with every year inside the company
 Anniversary Gifts
 Fruits Tuesday