Customer Care and Retention Specialist with English and Spanish – Remote role in Latin America

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Nobel’s history of expansion and profitable growth as a technology company covers the last 20 years and we are well positioned for future success as well. Our products and services include: online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards in North America and Romania, superior carrier services worldwide, innovative call center solutions, international money transfer services, food delivery and more.

Cerinte

… Do you speak English at advanced level?
… Are you a kind, helpful and patient person by nature?
… Are you looking for THE place to start your career, make friends & have fun?

Grow In The Company Of Friends!
Your skills & personality:
• Punctuality, willingness to work in shifts;
• Excellent communication skills and patience;
• Fun to be around with;
• Creative & flexible mind;
• Proactive and a great team player;
• Friendly and intelligent – seriously, we have a test for that :-)

Responsabilitati

Within the first 6 months you’ll...
• Mееt & greеt your nеw collеaguеs аnd buddy whilе tаking pаrt of thе induction progrаm
• Dive right into our training progrаm аnd quickly stаrt dеvеloping аn undеrstanding of our compаny’s systеms аnd work procеdurеs
• Act аs а junior customer carе representative and start tаking cаlls аnd drive consultаtive, quality conversаtions with customers in order to solve the 1st level complaint analysis and troubleshooting
• Provide product information and usability assistance based on Request Fulfillment.

Before 12 months you’ll…
• Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts
• Tap into the knowledge you’ve been building in order to provide live help to customers by chat.

After 12 months you’ll…
• Put on your hat of specialist customer care representative in order to train and motivate your pears;
• Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions
• Put down your headphones and interact with customers more by email and less by phone;
• Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company.

In return, we offer:
• International company with international mindset
• Unique team spirit and informal work environment
• Training opportunities and career growth program
• Work with talented and collaborative coworkers who will support you and help you grow
• Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.