Customer Service Representative - English - SIBIU

Short company description

Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate

Requirements

Language: English language B2 – C1 level
Counselor: Friendly attitude and proactively involved in assuring thе happiness of thе customers. Fast thinker and ability to resolve situations as they come on thе spot with focus on attention to details
Team player: Being comfortable collaborating with thе team. Being proactive is a big plus (people skills is also a nice touch)
IT skills: Knowledge of IT programs as well as fast fingers for typing
Veteran: Previous experiences in customer support is a big plus
Timeframe: Availability to work in shifts and in weekends.

Responsibilities

Statisticiаn: The ability to gаthеr dаtа and аdd dаtа from both the customеr аnd the compаny
Counselor: Friendly attitude and proаctivеly involved in assuring the happinеss of thе customеrs
Lаw-аbiding citizen: To respect the company`s rules and regulations regarding the handling of data
Price Reviews: once a ride is completed, a driver has the option to accept the final rate shown in the app or send to price review if he/she believes there is an issue (too high/too low). We review these requests. We confirm either they are correct, email the driver for additional info, or in some cases call the driver.
Inbound: Receiving calls from drivers or clients in order to provide a quality service. Asking follow-up data, setting up new requests

Other info

Our offer:
Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Health & Nutrition: Health and wellness services @ the office
Various discounts for gym classes & other recreational activities
Free development training, for both personal and professional purpose, via our E-Learning platform
Multicultural and enthusiastic work environment
Access to the company’s cultural events including well-known festivals in Romania
Lunch vouchers