Technical Support Specialist French & English

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TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Cerinte

We are always looking for new and exciting talent to join our teams. As a Technical Support Specialist, you are a motivated and enthusiastic individual with a passion for technology. A problem solver, you are looking for a challenge in a dynamic work environment.

Your profile:

Advаnced lеvel of French(C1) and medium lеvеl of English(B2) in written and oral;
Avаilability for a full-time schedule, in rotating shifts, 5 dаys/ wеek: Monday - Friday, 10:00 - 19:30;
Understanding and interest in consumer based electronics;
Excellent verbal and written communications skills, you will also have excellent attention to detail;
Proven resolution, logical troubleshooting, customer service and customer satisfaction skills;
Excellent listening, probing and de-escalation skills;
Ability to learn quickly and be passionate about learning new concepts, technology and processes;
Possess strong analytical skills with excellent communication, literacy & interpersonal skills;
Have the ability to handle multiple tasks and prioritise on an on-going basis;
Available to work a variety of shifts including some weekends;
Strong ability to understand technical issues in an environment involving products platforms and smartphone apps;
Passionate about delivering exceptional customer service;
Focused on meeting/exceeding targets;
An excellent time manager with the skills and ability to prioritise workloads;
Self-motivated with a high level of initiative and attention to detail;
A team player with excellent interpersonal skills;
Experience using WiFi enabled devices and products would be a plus;
Strong problem solving / resolution skills.

Responsabilitati

As part of your role, you will troubleshoot quickly and efficiently, providing information and solutions to customers of a French consumer electronics company, known for design and innovation in connected devices (ex. Wi-Fi Scales, Wireless Security Cameras, Smart Sleep Systems etc.).

This is a fantastic and challenging opportunity to work with and support the leaders in the health technology revolution.

Are you passionate about innovation and leading-edge products that can have an impact on the environment and how we live our lives? Then this is for you!

Responsibilities:

● Resolving hardware and software issues via email/phone and social media based support
● Testing beta releases of firmware and software and provide feedback for improvement
● Working with internal systems you will document each call via a client ticket system
● Improving the way we work through new processes, tools, communication and organization
● Maintain and support quality and statistical standards at all times
● Working as part of a team, you will work to both individual and group targets
● Provide excellent customer technical support, you will strive for first call resolution with each case
● Becoming an expert of the client products, tools and processes

Alte informatii

We offer:

- Stable job - permanent labor contracts
- Tenure salary increases
- International career - regular training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Monthly meal tickets
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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