Collections and Billing Analyst with Spanish

Short company description

Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

Requirements

Bachelor's degree with a focus in business or economics recommended or equivalent experience.
Collection and billing experience required
Microsoft Office skills essential, advanced level in Excel
Oracle experience is a plus
Fluent English and Spanish (written and oral) and communication skills are essential
Ability to quickly extinguish escalations and drive issue resolution
Ability to work as part of a team as well as autonomously essential
Ability to manage multiple tasks effectively
Ability to work quickly under pressure to meet critical deadlines
Problem solving, results oriented, well organized

Responsibilities

Job Summary:

Should monitor, control and ensure that ADP clients adhere to the contractual payment terms thereby converting debtors to cash on a timely basis.

Should focus on the actual billing process. The purpose is to ensure that we have correct data entered to the billing systems (Oracle principally) in order to produce a correct invoicing in agreement with the terms of the client contracts.

Key Objectives:

Control that the client's contracts and the data entered in Oracle are correct
Add the new contract information to our systems
Prepare the bill runs for various ADP Spain products on a timely basis
Identify/Anticipate issues and provide proactive solutions
Respond to clients and internal business associates
Update process documentation monthly
Provide continuous improvement ideas and solutions to our systems, tools and procedures
Review validation errors produced by the system
Continues Internal Audit reports
Escalate concerns or difficulties to the Team leader on a timely basis

Collection Responsibilities:

Daily interacting with ADP clients through phone, mails and internal tools, to achieve the cash and aged AR targets. Applies the specific collections process and strategies to ensure the individual and team targets are achieved following the department requirements;
Register all actions taken, payment promises, and amounts disputed in Oracle tool
Analyse, investigate and reconcile customers' transactions to ensure accurate balance account. Managed unallocated cash or credit notes outstanding on the ledger;
Provide regular updates on AR progress, cash and aged AR forecast and plans to achieve goals
Ensure compliance with ADP Policies & Controls and Sox Compliance
Responsible for working with the external Client to resolve controllable disputes & provide account receivables information
Responsible for cash allocation and cash reporting
Drive Continuous improvements/ standardization/ simplification to process, systems, automation and resource structure to be more effective enabling faster collections and cash application turnaround times, improving cash flow, and driving cost savings
Timely escalations to first line manager, providing relevant and complete information.
Update process documentation monthly for any changes;

Billing Responsibilities:

Enter correct data to billing systems before beginning of the billing process
Load volumetric data and add-ons services information to billing systems
Review validation errors produced by the system
Produce manual invoices, when needed / requested
Run the invoicing and distribute to client
Review of the first invoice of new client, to validate they are setup correctly
Undertake audit reports and checks on clients each month to ensure the contractual data is correct
Monitor from a Billing perspective such as big players throughout their entire contract lifecycle
Support Oracle enhancements project Short Term quick wins
Ensure a rotation on the monthly tasks, in order to accommodate all billing runs successfully.

Other info

Performance Measures:

Accuracy of client invoices produced
Delivery of the invoices before the deadline established in the monthly schedule
Cash collected and Bad debt target achievement
Dispute identification and resolution
Cash allocation.

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