Customer Services Specialist with Dutch - remote working

Short company description

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Requirements

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:
- 1+ year of work experience; position is suitable for fresh graduates;
- Secondary education;
- Dutch in spoken and written and English on a conversational level;
- Excellent communication skills and strong customer focus;
- Stress resistant.

Responsibilities

What you’ll achieve:

As a Customer Care Specialist, you will act as a key partner to our Dell Technologies customers, ensuring their complex order issues are dealt with quickly and effectively in order to minimize the impact on their business effectiveness. Becoming part of the team you’ll get an insider look into a global Fortune 500 company’s business model and get a unique learning and development opportunity to explore its everyday operations by cooperating with multiple departments such as Sales, Logistics, Technical support and Finance.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, competitive employee referral programs, and much more.

You will:
- Investigate and resolve pre-delivery and post-delivery queries to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the issue;
- Use E-mail and phone communication to support the customers;
- Advice and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction;
- Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day;
- Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell.

Other info

If a customer has a question or experiences a problem with a Dell Technologies order for a product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, or online.

Join us as a Customer Services Specialist on our team in Romania to do the best work of your career and make a profound social impact. You can be located anyplace in Romania and work remotely.

Dell Technologies Romania is supporting the whole EMEA region plus the main financial hub of Dell Technologies globally thanks to more than 600 team members. Join us and become a part of what’s next in technology, starting today. Learn more here jobs.dell.com/Romania