Contact Center Associate – German (plus English) Work From Office
Employer: | IGT Solutions |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 16.09.2024 |
Remote work: | On-site |
IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.
Requirements
Your Profile
Excellent speaking and writing skills in German (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
Previous work experience in an international hospitality environment is a valuable advantage, but not mandatory
Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving clients requests
Proficient in Microsoft Office, Outlook, Social Media
Willing to work in a contact center environment
Key Responsibilities
Deliver exemplary customer service via phone calls / email / social media
As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries
We Offer
Competitive salary package
Thorough training enabling all team to perform effectively
Career growth opportunities within an international developing team
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