Agent Servicii Clienti cu limbile franceza si engleza - cod COR 333907

Scurta descriere a companiei

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Cerinte

SC CALLPOINT NEW EUROPE SRL cu sediul in Bucuresti organizeaza in data de 10.07.2023 ora 09:00 la sediul sau din Bucuresti, B-dul General Paul Teodorescu nr. 4G, cladirea AFI Park 3, et. 1,2,3,4,5, Sector 6, concurs pentru ocuparea a 15 posturi vacante de Agent Servicii Clienti - cod COR 333907.



Cerinte: foarte bune cunoștințe de operare PC (Microsoft Office – Word, Excel); Cunoașterea la nivel avansat a limbilor franceza si engleza.

Responsabilitati

Postul constă în oferirea de informații prin telefon și prin alte canale de comunicare specifice proiectului, despre produsele și serviciile companiei contractoare. În același timp, interacțiunile cu clienții presupun, dar nu sunt limitate la acordarea de asistentă, consiliere sau rezolvarea reclamațiilor clienților. Desfășurarea activității va fi orientată către atingerea obiectivelor departamentului și companiei (calitative și cantitative) așa cum sunt ele stabilite și comunicate de către superiorul direct.