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Customer Service - Romanian (Work From Office)
This job is no longer active!View all jobs IGT Solutions activeView all jobs Customer Service - Romanian (Work From Office) active on Hipo.roView all jobs Customer Support - Client Service active on Hipo.roView all jobs Telecommunication active on Hipo.roView all jobs Tourism active on Hipo.ro |
Employer: | IGT Solutions |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 14.08.2024 |
Remote work: | On-site |
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.
Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam.
We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.
Excellent speaking and writing skills in Romanian - mandatory, plus advanced English level
Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving clients requests
Proficient in Microsoft Office, Outlook, Social Media
Willing to work in a contact center environment with rotational shifts
Deliver exemplary customer service via phone calls / email / social media
As part of the Contact Center team, manage phone calls /email / social media customers requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries
We Offer
Competitive salary package
Thorough training enabling all team to perform effectively
Career growth opportunities within an international developing team
- Medical subscription
- Transport cost reimbursement
- Meal vouchers
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