Creative Online Ambassador

Scurta descriere a companiei

Grow Faster.

We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We grew very fast and we are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

At eMAG, a set of strong principles guide our daily work: we understand the client, we think like a successful entrepreneur, we make decisions supported by data, we assess the impact of our projects, we act responsibly, we support each other and we grow with the business. They define us and help us become the favorite shopping destination for our clients.

Almost 6000 people are working now in eMAG. We strongly believe in people development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to make sure that you’ll have the most talented colleagues, as well as the proper environment to grow and achieve great results, to become what you desire on a personal and professional level.

Cerinte

Stii ca te potrivesti dacă bifezi:

• Engleza – nivel mediu;
• Abilitati de comunicare verbala si scrisa;
• Creativitate si autenticitate;
• Pasiune pentru social media;
• Curaj, mult curaj de a-ti asuma ce crezi;
• Responsabilitate si flexibilitate;
• Empatie si perseverenta.

Responsabilitati

In ce mediu iti vei petrece timpul?

Intr-o echipa Young & Fresh, formata din colegi plini de energie si la zi cu toate noutatile din online.

Ce facem noi?

Grija pentru client se regaseste in fiecare interactiune pe care o avem, iar experienta traita de client este una inedita, datorita noua, celor de acum, iar in curand si tie.

Principala noastra atributie este monitorizarea constanta a paginilor oficiale de retele sociale ca Facebook, Twitter, Instagram, Google Play, iTunes Connect pentru eMAG/ Fashion Days/ Tazz si Freshful.

Mai exact, gestionam solicitarile si situatiile clientilor primite prin intermediul mediilor de socializare monitorizate si asiguram rezolvarea lor cat mai rapid, utilizand o abordare orientata catre client.

Ce activitati te asteapta in echipa eMAG?

• Suntem prezenti pe Facebook, Twitter, Instagram, TikTok, Youtube, Google Play & iTunes, iar servisarea clientilor pe aceste canale va fi parte din activitatea zilnica;
• Creezi si postezi raspunsuri originale la intrebarile adresate de clienti atat in privat, cat si in mediul public;
• Identifici, escaladezi, urmaresti si rezolvi cerintele clientilor, in baza aplicatiilor specifice canalelor de comunicare disponibile (e-mail, telefon, etc.);
• Identifici si semnalezi situatiile exceptionale idenificate cu ajutorul solutiilor de monitorizare existente si propui solutii de rezolvare;
• Vii cu idei de proiecte pe care le putem implementa in online, tinand cont ca e platforma cu cel mai dinamic mediu.

Alte informatii

De ce beneficii te bucuri la eMAG:

• Pachet salarial competitiv;
• Primești un buget flexibil pentru tichete de masa, turism intern, pensie privata, cursuri de limbi straine;
• Discount de angajat, dupa 1 luna petrecuta impreuna;
• Acces in platforma e-learning/My Academy;
• Abonament medical la Medicover sau Medlife;
• Biblioteca Bookster.