Ad Moderation Process Associate

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

With more than 4,000 employees in our Bucharest, Cluj-Napoca and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance and Trust and Safety.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Cerinte

We are looking for entry level people who speak English and one of the following languages: Dutch, Polish or Portuguese at an advanced level for an ads labelling role.

This role is back office and what you will have to do is to put the selling posts, from a well known acquisitions website, in the right categories according to the client's policies. Everything you need to know will be covered during the training period.

Responsabilitati

Ad Moderation

1. Internet Advertiser Review

a. Review ads for content quality based on Content Guidelines.

b. Thoroughly check ad content with quality and accuracy.

c. Approve or disapprove of new and changed ad submissions based on policy guidelines.


2. Maintaining Updates & Documentation and Monitoring workflow

a. Escalating questions/issues from the team regarding the process and cascading updates to the team.

Relevance (labeling)

This workflow generates human judgments. The relevance of the displayed product is assessed against the customer’s user context – Search Query or Detail Page. Agents measure and report the relevance metrics for each ad placement. The human judgments are used for baseline metrics and ML model training. This process adds value by making the Sponsored product appear on the Detail page that is appropriate/relevant to the customer’s interest.

Alte informatii

What do we offer?

An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance. Also, you will have access to a wide range of trainings such as domain trainings, soft skills development and foreign languages upskilling.


We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.
From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.

We are Genpact. Transformation happens here. Come, be a part of our exciting journey!