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Customer Support Specialist with French
This job is no longer active!View all jobs Automatic Data Processing (ADP) Romania activeView all jobs Customer Support Specialist with French active on Hipo.roView all jobs Customer Support - Client Service active on Hipo.roView all jobs Telecommunication active on Hipo.roView all jobs Sales active on Hipo.ro |
Employer: | Automatic Data Processing (ADP) Romania |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 29.08.2022 |
Remote work: | On-site |
Short company description
Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.
Requirements
• Mastery of fundamentals: Knowledge of the company, Offerings, Service Excellence and Compliance
• Operational Skills: Customer Relationship (mutual commitments, requirements analysis and action planning, HRIS & business processes)
• Cross-functional skills: communication, workshop facilitation, time and priority management, office tools
• Fluent (C1) in French, English would be a plus
• Has the sense of service
• Masters customer relationship management - has a strong culture of customer experience and understands the importance of customer satisfaction
• Flexible mindset - is able to adapt his/her speech/actions to the audience
• Good listening and communication skills
• Pedagogical approach
• Integrity
• Possesses analytical skills and an ability to summarize
• Organized and rigorous
• Team player
Responsibilities
Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
Broadly, the scope of responsibilities is as follows:
• Daily assisting and guiding clients in the use of ADP tools
• Measuring the impact and urgency of requests
• Prioritizing and logging all customer service requests and incidents
• Resolving customer inquiries by applying the solutions available in internal databases or properly escalating issues to appropriate internal teams
• Communicating/following up on the incident throughout the whole process and alerting the appropriate teams according to SLA
• Validating incident resolution with the client and internal teams
• Being responsible for an area of expertise and acting as liaison between client and Support teams.
Other info
Benefits:
• Meal tickets per each working day;
• Private medical services;
• Bookster;
• 7card.
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