Technical Customer Support Advisor – FinStarter Graduate Program

Short company description

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

Requirements

What you’ll need:

• Degree in Computer Science, Mathematics, Business IT or related subject
• Good knowledge of C/C++, including debugging skills and ideally some experience with debugging tools on different operating systems (Visual Studio, Sun/Solaris Studio, Eclipse
• Basic knowledge of SQL/Java/C#
• Strong customer focus skills with the ability communicate fluently in English
• Ability to work independently as well as part of a customer facing team

Responsibilities

What you’ll do

Technical Customer Support Advisors are key interface between our clients and our research and development (R&D) organization and contribute to the overall deliver of software and services to ensure we provide a world class customer experience. During the program, we’ll support you to become a product specialist and develop your technical skills as you’ll be responsible for resolving technical issues raised by our customers. You’ll also support in doing testing on beta deliveries or fixes before they are released to customers.

Your main responsibilities will be:

• Work as part of the FusionCapital Summit Customer Support team
• Respond to customer requests; investigating and diagnosing the issues and provide solutions to resolve these within agree timeframes keeping clients updated on progress at all times
• Reproduce issues within local environments and look for workarounds to minimize client downtimes
• Review source code and build simple scripts
• Track issues sent to other departments and ensure resolution to the clients’ satisfaction
• Participate in client meetings to update on progress and escalate issues where needed

Other info

Finastra is one of the worlds’ largest fintech company and we’re currently hiring Technical Customer Support Advisors to join our FinStarter Graduate Program. You’ll be supported with mentorship and training throughout the program to help guide your career development and while you take on various challenges you will get to work with awesome people in a highly collaborative environment. The Finstarter Graduate program is a 2-year program with 12 months rotation, which will give you the opportunity to learn different technologies and products we are working with.

What we offer:

• A development program designed to introduce you to a wide range of functions giving you a depth and breadth to your understanding of how Finastra operates
• Rotations across our various business areas such as Payments, Lending, Retail Banking, Trade & Capital Markets or Go-to-Market Centre of Excellence
• An enriching learning and mentorship program and the opportunity to participate in a global FinStarter cohort across the globe
• Flexibility to work in the way that suits you with our OPENworking 2+ hybrid model giving you a great work life balance and the option to work from home or an office
• At Finastra we promote OPENworking and the importance of life work balance. We believe that everyone is more effective without artificial limits on holiday entitlement and encourage you to take vacation as you need

Additional Benefits:
• Medical and dental services
• Lifestyle and wellbeing benefits such as meal vouchers
• Private Pension