Customer Service Support with German

Short company description

DKV Mobility is the leading European B2B platform for on-the-road payments and solutions with a history of purpose driven growth for ~90 years. With our DKV Mobility service cards, our ~active customers can fuel and charge their vehicles with access to the largest energy-agnostic acceptance network in Europe; including ~67,000 conventional fuel stations, ~EV charge points and ~20,000 alternative fuel stations. Moreover, DKV Mobility is a leading provider of toll payment solutions in Europe, while also offering mobility solutions including vehicle services at ~30,000 vehicle service stations and innovative digital solutions. As part of our financial solutions, we are a leading VAT refund service provider. With ~1,700 employees, DKV Mobility generated a transaction volume of €12bn and a revenue of €492m inure purpose is to drive the transition towards an efficient and sustainable future for mobility.

A company's purpose is bigger than its products and services. It is the reason for which something is done or created, the reason for its very existence. Our purpose reflects our corporate DNA and addresses the "Why" behind our work.

Since day one, DKV Mobility has always been a purpose-driven company, always in motion. It is our DRIVE that has and will remain our constant companion, pushing us to constantly do better for all our stakeholders.

Mobility, our industry and the backbone of our economy, is changing. As a market leader it is our responsibility to be a driving force of this TRANSITION.

In this transition our customers need us more than ever. With access, technology, finance & trust we remain their reliable partner, guiding them towards a more EFFICIENT future. And by taking this road we create positive SUSTAINABLE change to keep our blue planet green and turning.

This is our Purpose: To drive the transition towards an efficient and sustainable future of mobility.

Requirements

Key Responsibilities:

- Solve customer tickets and eliminate errors
- Offer Level 1 Support by phone or email
- Clarify inquiries/escalation cases in coordination with customers and service partners and find solutions to technical problems through a professional exchange with suppliers
- Maintain accurate records of customer data in company systems

Responsibilities

Your skills:
Highschool diploma, University degree desired;
Ideally, 2 years of experience in the field of electromobility.
Communication and coordination skills
Attention to details and structured/analytical way of working
Customer focus
Reliability and flexibility
Interest in technical subjects and drive/interest to find solutions
Ability to work efficiently in a team (or virtual, remote team)
Good command of German and English languages

Other info

What we offer



Attractive benefits package

- A chance to test and grow your skills, through challenging projects
- A great work environment with great colleagues that offer support and guidance
- Regina Maria medical subscription for you and your family according with internal policy
- Meal vouchers
- Special discounts for gyms
- Additional days off
- DKV card with discount for fuel valid in 25 countries
- When you are in the office can have free facilities like massage, fruits, coffee
- Flexible working environment within a dynamic team.

Benefits

• Performance bonus
• Medical subscription
• Medical insurance
• Gym membership
• Trainings
• Courses
• Certifications
• Bookster subscription
• Discount for company products / discount for services of partner companies
• Payment / Compensation for extra hours
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Laptop
• Mobile phone
• Fun / Relax Area
• Meal vouchers