CUSTOMER SERVICE REPRESENTATIVE

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Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal—to create groundbreaking solutions that leave our world in a better place than we found it. Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure. A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide. Together, we’re changing the world, and we have all the resources to help you achieve your professional goals. Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

Cerinte

- University graduate;
- At least 1 year of experience in Costumer Service or Logistics;
- Knowledge of Ms Office suite, ERP systems;
- Proficient knowledge of English, German is a plus.

Responsabilitati

A. Order handling:
- Act to ensure that the logistics process, from order income to product delivery, runs smoothly and correct:
 enter/plan orders in the satellite plants on the basis of customer orders;
 track and trace orders, consent customers and satellite plants to delivery problems or changes in regular order flows;
 coordinate and communicate all order/shipment/transportation related information to customers, outside sales, warehouses and plants, track timely deliveries;
 Provide all necessary shipping documents to forwarders and customers.
 Ensure that the internal ERP system is up-to-date at all times.
- Handle all relevant correspondence, email, faxes, phone calls, etc.

B.Inventory management (customer inventory):
- Maintain the customers safety inventory, monitor inventory levels, place orders at satellite plants.
- Identify usage patterns, customer sales prognoses, plants delivery performance, etc., recommend adjustments of inventory and ordering parameters.
- Monitor logistic channels/performance to ensure on-time delivery, coordinate with forwarders, fill out necessary forms, act in case of problems.

C.Customer service:
- Convert (if necessary) requested specifications to TOD products/configurations.
- Communicate regularly with customers and outside sales regarding issues and progress.
- Act as a liaison to (potential) customers and agents concerning product assortment, delivery, pricing and other inquiries, discuss with sales regarding issues, send documentation.
- Coordinate and investigate customer questions/complaints on deliveries, quality, price etc, retrieve nature and cause of the problem, recommend outside sales and/or undertake necessary actions.
- Build and improve customer relationships and improve the processes and cooperation between customer and Therm-O-Disc; this includes customer visits together with sales.

D.Customer related information sharing:
- Document customer files and ensure that customer information is accurate and current.
- Take notice of outside sales visit reports, undertake indicated actions, monitor and challenge outside sales on their actions.
- Inform outside sales and other TOD employees on all necessary customer specific information.
- Provide Sales with necessary information (sales quotations, price files, etc.) and keep them informed about customer issues.

E.Trade compliance:
- Ensure that all transactions are properly screened and recorded in accordance with company�s trade compliance procedures.
- Any concerns or questions are to be escalated to the local gatekeeper.