Order Support Specialist with German & English from Office

You have to be:

• Advanced level of German(B2-C1) and Medium level of English (B2)
• Availability for a full-time schedule, Monday - Friday, 10:00 - 18:00
• Previous interactive customer service experience
• Solutions driven with strong critical thinking skills
• Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer
• Innate desire to learn more about the product/service in order to better assist customers

What you will have to do:

• Availability for working from office in Bucharest
• Reply to inbound customer inquiries in a call center environment (calls, e-mails, chat)
• Process orders, provide product information and troubleshoot basic equipment issues
• Confidently make product and service recommendations tailored to customers’ needs/wants
• Build professional relationships and rapport with customers in order to deliver exceptional customer experiences
• Consistently perform well within a fast-paced and constantly changing environment
• Contribute to a diverse team
• Have ability and willingness to tend to any other tasks as assigned

We offer:

• Stable job - permanent labor contracts
• Above-average fixed salary, performance bonuses
• Monthly meal tickets
• Public transportation and gym subscriptions reimbursement, after the trial period
• International career - paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical insurance coverage
• Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more

Benefits

• Performance bonus
• Medical subscription
• Gym membership
• Trainings
• Courses
• Certifications
• Bookster subscription
• Transport cost reimbursement
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Fun / Relax Area
• Meal vouchers