Ad Moderator - Dutch - On Site Bucharest

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

With more than 4,000 employees in our Bucharest, Cluj-Napoca and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance and Trust and Safety.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Cerinte

Minimum Qualifications:
• Graduate
• Familiar with digital advertising or any other online business.
• Attention to detail.
• Be curious and be a proactive attitude.
• Along with customer/advertiser focus.
• Comfortable with dealing with routine work quickly and at a high standard.
• Excellent communication skills and cooperative manner.
• Basic PC skills (Microsoft Excel, Word, PowerPoint)
• Native/near native language level
• Primary Languages Required/Language Level:
o English, Dutch/CEFR B2.2 or higher

Responsabilitati

Responsibilities:
• Reviewing a queue of ad campaigns and landing pages submitted from advertisers (brands) to be checked and approved or rejected based on ad policy 24/7.
• Reviewing a queue of Stores pages submitted from advertisers (brands) to be checked and approved or rejected based on Stores policy 24/7.
• Checking on the language relevancy and updating for machine learning.
• Responding to the inquiries related to the above operations from internal stakeholders.
• A few sample tasks performed by an Ad Moderation & Relevance (labeling) agent are listed below:
• Ad Moderation
1. Internet Advertiser Review
a. Review ads for content quality based on Content Guidelines.
b. Thoroughly check ad content with quality and accuracy.
c. Approve or disapprove of new and changed ad submissions based on policy guidelines.
2. Maintaining Updates & Documentation and Monitoring workflow
a. Escalating questions/issues from the team regarding the process and cascading updates to the team
• Relevance (labeling)
This workflow generates human judgments. The relevance of the displayed product is assessed against the customer’s user context – Search Query or Detail Page. Agents measure and report the relevance metrics for each ad placement. The human judgments are used for baseline metrics and ML model training. This process adds value by making the Sponsored product appear on the Detail page that is appropriate/relevant to the customer’s interest.

Alte informatii

What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts