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Data Exchange Systems Support

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Employer: MHP - A Porsche Company
Domain:
  • IT Hardware
  • IT Software
    • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
    • nationwide
    Updated at: 26.09.2022
    Remote work: On-site

    Short company description

    MHP – A Porsche Company, entiate afiliată concernului Porsche, este o companie lider din sfera IT, dedicată dezvoltării de soluții adresate segmentului de piață „Mobility & Manufacturing”. Compania are în prezent peste 4000 de angajați și își desfășoară activitatea la nivel internațional, având sediul central în Germania și filiale în SUA, Marea Britanie, România și China. În România, MHP – A Porsche Company are o echipă de peste 850 de specialiști care oferă servicii de application management, process integration, SAP infrastucture services, software development și Digital Services. Compania are birouri în Cluj-Napoca și Timișoara, dar și angajați care își desfășoară activitatea remote, localizați fiind în foarte multe orașe din România.

    Requirements

    • Windows knowledge, UNIX basic knowledge desirable
    • 1st or 2nd level support experience (at least 1 year) including hotline support (no dispatching - only service desk)
    • ITIL desirable
    • Open and friendly, professional appearance in customer communication.
    • Outgoing and team player
    • Willingness to work in a team
    • Customer oriented work style
    • Independent way of working
    • Reliable way of working
    • Good to very good knowledge of BMC Remedy AR Suite
    • Good to very good knowledge of MS Office programs Word, Excel and PowerPoint

    Responsibilities

    • Acceptance and processing of support requests and error messages
    • Log file analyses of faulty jobs
    • OFTP2 and ENGDAT error analyses and correction
    • Consultation of the specialist department (functional, technical)
    • Processing and implementation of service requests
    • Maintenance and setup of OFTP2 partner stations
    • Processing urgent tasks on emergency platforms/interfaces
    • Maintenance of the knowledgebase
    • Receipt and qualification of fault reports and requests via telephone, email or ticket tool

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