Contact Center Associate – Italian (plus English)

Short company description

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam.

We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

Requirements

Your Profile
 Excellent speaking and writing skills in Italian (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
 Previous work experience in an international hospitality environment is a valuable advantage, but not mandatory
 Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
 Graduate in any discipline / Under graduates
 Willingness to search for required information from customer with a strong focus on solving clients requests
 Proficient in Microsoft Office, Outlook, Social Media
 Willing to work in a contact center environment

Responsibilities

Key Responsibilities
 Deliver exemplary customer service via phone calls / email / social media
 As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries

Other info

We Offer

Competitive salary package
Thorough training enabling all team to perform effectively
Career growth opportunities within an international developing team

Benefits

• Performance bonus
• Medical subscription
• Meal vouchers