Back office gaming support with German & English (office)

Join a back-office customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.

Recommended skills set:

● Medium level of German and English (B2 in written and oral).
● Availability for a full time schedule, covering shifts 24/7, Monday - Sunday
​● Availability to work from the office in Bucharest(Afi Park 3)
● Highly developed sense of integrity and commitment to customer satisfaction.
● Demonstrated passion for excellence with respect to treating and caring for customers.
● Ability to communicate clearly and professionally, both verbally and in writing.
● Has "thick skin" and is able to handle complaints.
● Has a pleasant, patient and friendly attitude
● Strong self-organization, decision making and analytical abilities.
● Strong detail orientation and communication/listening skills.
● Possess a strong work ethic and team player mentality.

On this rolе, you would:

● Provide quаlity аnd profеssionаl responses to customers using both pre-genеrаted content аnd pеrsonalized rеsponses via еmаil and chаt.
● Bе adept аt adjusting scripted informаtion to match the customer’s needs/inquiry.
● Thoroughly and efficiently gather customer information, determine and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.
● Provide quality service and support in a variety of areas including, but not limited to: account verification/assistance, billing, product knowledge, and system troubleshooting.
● Assist in identifying, tracking and escalating trending issues.
● Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
● Become proficient in multiple tool platforms in order to gather, record, update, and relay relevant data to a customer’s inquiry, supervisory escalation, or internal team contact.
● Be familiar with the client's moderation guidelines to know when content or an account needs to be removed or banned, or escalated to the mod team
 
We offer:

• Stable job, in a multicultural fast-growing environment 
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position 
• Monthly meal tickets 
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest 
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners 

• Reimbursement for your public transportation subscription, after the trial period (if you work from office) 
• Gym subscription reimbursement, after the trial period 
• Free subscription to the Bookster virtual library 
• Dedicated psychologist available for free sessions (online or face to face) 
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more 
• Paid training and international career opportunities 
• Multilingual exposure - improve your spoken and written language skills 
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

Benefits

• Performance bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Dental subscription
• Gym membership
• Trainings
• Courses
• Bookster subscription
• Flexible work schedule
• Parties / company events
• Meal vouchers
• Gift vouchers