Product Manager - Mobile applications

Join us on our journey to digitize the tax free shopping industry and create a completely new customer experience.

As Senior Product Manager for Mobile, you will be responsible for delivering a seamless and consistent experience across our mobile products. This will include defining and executing a product vision, strategy, and roadmap across our mobile products that are aligned with the needs and expectations of our customers.

From a product development perspective, the role will cover the full end-to-end delivery of new products and features on mobile. Through analysis and insights, you will identify ways to simplify and improve the experience for our customers and deliver measurable proof-of-concept. You will define and prioritize key features and specifications. As part of our ambition to hyper-personalize the Tax Free Shopping experience, the role will have a strong focus on building data-driven products. You will therefore need to establish a thorough understanding of TFS processes and the data flows behind them.

Main duties and responsibilities

• Drive the product strategy and roadmap based on Global Blue’s strategic direction and objectives, KPIs and consumer needs
• Conduct analysis and research to identify opportunities to develop and optimize the user experience on mobile
• Together with the commercial counterpart, manage the entire product life cycle
• Drive and design a high-quality user experience by partnering deeply with Design and User Experience
• Defines the product requirements based on inputs from business units and technical interaction with engineering teams
• Own, prioritize and maintain the Product Backlog
• Promote the product to internal and external customers/partners
• Analyze feature performance, product KPIs and customer feedback to improve the journey and overall experience

Experience and Education

• 5+ years of experience in a similar Product Management position working with customer-facing mobile technology - ideally experience working in transactional environments (e.g. banking, insurance, etc…)
• Completed education in the fields of Business Informatics, Entrepreneurship, Computer Science, or equivalent relevant work experience
• Proven ability to come up with new mobile products and develop them successfully in line with market needs and company strategy
• Experience in working with distributed teams in a global, multicultural environment is highly desirable
• Solid understanding of agile software development processes
• Basic data analytics skills
• Fluent in English

Key competencies

• Demonstrates strategic thinking with an entrepreneurial spirit
• Demonstrates a strong customer orientation to build best-in-class user experience
• Actively seeks innovative ways to improve user experience
• Strong analytical thinking and ability to design complex workflows in a user-friendly way
• Having a comprehensive understanding of the current state of web and mobile technology and best practices
• Thinking in information structures, data hierarchies, user flows, and usability principles
• Competence to combine the KPI-driven business needs with end-consumer expectations
• Ability to work independently as well as with a team, effective time management skills and ability to meet deadlines

Our offer:

As we believe your compensation goes beyond your pay-check, we offer a competitive salary plus an annual bonus, as well as a wide range of other perks and benefits:

Work in a fast-growing international company and industry

State-of-the-art office environment well connected to the public transportation system and with good infrastructure

International environment and inspiring colleagues from many different countries (35 nationalities)

Flexible working time, agile working model with potential to work from home

Varied, interesting, and challenging job

Lunch vouchers

Referral Program

Company doctor

Other benefits.