MoneyGram Transactions Customer Service (Italian & English)

On this role, you would be working for our new client, MoneyGram, a top global money transfer company. MoneyGram is a global provider of innovative money transfer and payment services, with approximately 350,000 agent locations in more than 200 countries and territories around the world.

MoneyGram Ttransactions Customer Care Representatives will process inbound calls and e-mails from wire transfer customers or MoneyGram agents and will process transactions totaling tens of thousands of dollars every day.

The MoneyGram Transactions Customer Service Representative position is about:

• Processing inbound calls and e-mails from MoneyGram wire transfer customers and agents
• Processing money transfer transactions (domestic & international)
• Answering a wide range of inquiries
• Solving Customer service issues
• Properly escalating any issues to specific departments

• Medium or Advanced level (B2 or C1) of Italian, medium (B2) level of English in written and oral
• Availability for a full-time schedule, in rotating shifts, 5 days/ week: Monday - Sunday, 9:00 - 22:00
• Working knowledge of basic PC operation
• Great communication and interpersonal skills
• Client orientation
• Ability to quickly adapt to changing environment, team-player mindset
• Decision-making & problem-solving skills

• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period (if you work from office)
• Gym subscription reimbursement, after the trial period
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​

Benefits

• Performance bonus
• Medical subscription
• Dental subscription
• Gym membership
• Trainings
• Courses
• Bookster subscription
• Extra days off
• Fun / Relax Area
• Meal vouchers